Warranty
Let's face it, we all play hard. And the toys we play on are bound to take some abuse. Nearly all manufacturers understand this and provide a warranty against defects and workmanship.
Each new product sold by Buystores Europe is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.)
The manufacturer will make all warranty decisions. Purchasing "Used" or “Demo” gear from Buystores Europe doesn't come with a manufacturer warranty although product purchased with "Blem" condition will.
Click on the question to read the answer:
Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty:
- Normal wear resulting from standard usage that occurs over time. (chipped topsheet from docks, sun faded topsheet, etc)
- Damage resulting from contact with objects. (Rails, boxes, stumps, rocks, little kids, etc, etc.)
- Damage to product resulting from improper care or unnecessary roughness. (jamming tip/tail into obstacles, product flying off of roof racks, etc)
- Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.
We want to see you back out on your product almost as much as you want to use it, but please be patient as warranty issues can take a considerable amount of time to resolve. Most warranties are usually resolved in a timely manner and will be processed in the order they come in.
Our customer service is always happy to help you out. If you have your doubts concerning you warranty issue, then please contact us first before submitting!
Login to your Customer Account and go the 'Product Returns' section. You will be guided step by step through the warranty process.
All return shipping costs are the responsibility of the buyer. No refunds will be given on warranty claims. Buystores Europe strongly advises you to contact us regarding your warranty questions.
Did our FAQ not answer your question? You can always contact one of our experts.
Email: [email protected]
Phone: +31 682 940 930
